Assistant Manager | Sales / Operations Manager

Requisition Post Information* : Posted Date 1 week ago(1/19/2023 3:00 PM)
Requisition ID
2023-12436
# of Openings
1
Job Locations
US-IA-Ankeny
Category (Portal Searching)
Management
Benefit Eligibility
Free Services, Paid Time Off, Retail Discounts

Overview

Amazing Lash Studio Assistant Manager 

Ankeny, Iowa

Job Title: Assistant Manager | Sales / Operations Management 

Description:  Now hiring an Assistant Manager for our new Amazing Lash Studio in Ankeny, Iowa.  Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services.  It is our mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!  The Assistant Manager | Sales / Operations Manager is responsible for many aspects of studio operations, including but not limited to guest satisfaction, employee engagement, human resources, sales, and goal setting. This position will work in tandem with the manager and franchisee to ensure implementation of brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profitability, and market share. The Assistant Manager | Sales / Operations Manager will be responsible for assisting in holding all employees accountable to goal execution by guiding their individual and collective professional development. 

Amazing Lash Studio Ankeny Assistant Manager Benefits: 

  • Competitive pay $30,000 to $40,000 and bonus structure 
  • Paid Time Off (PTO) after 1st year
  • Free eyelash and brow services 

Assistant Manager | Sales / Operations Management Principal Responsibilities: 

 

Member and Guest Relations 

  • Manage responses to guest feedback and escalated complaints provided through various communication channels 
  •      Monitor reoccurring issues or trends and find solutions to minimize guest issues 
  •      Implement and execute processes for obtaining and retaining members through excellent guest service and satisfaction 

Owner and Stakeholder Relations 

  • Collaborates with studio owner and manager to set and execute business goals based on weekly, monthly, quarterly, and annual KPI performance 
  •       Keeps owner/manager informed of brand initiatives and guest experiences 
  • Collaborates with the owner/manager to develop and implement studio specific employee engagement and retention strategies that will support studio capacity 

Staff Recruitment and Selection 

  • Actively monitor staffing levels for all positions in the studio, post job descriptions, & manage ATS platform to organize postings & incoming inquiries 
  • Assist in conducting interviews for all positions in the studio and determine subsequent interviews for hiring partners 
  • Leverage recruiting and selection tools made available to source and help hire the best candidates for the studio’s needs 

Staff Engagement and Turnover 

  • Accountable for supporting the growth of the studio Lash Stylist numbers through increasing Lash Stylist work engagement and decreasing Lash Stylist turnover. 
  • Accountable for supporting the professional growth and development of the Lash Consultant team through regular coaching sessions and role play 
  • Promote high levels of team and individual engagement through mentorship style, and leadership and team moderation. 

Studio Culture and Leadership 

  • Demonstrates desired behavior for staff including focus on membership sales, guest service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
  • Provide team the guidance and direction needed to accomplish individual and collective business unit goals through coaching and corrective action discussions
  •       Promote and embody a culture of learning, development, and dedication to the Amazing Lash Studio® mission, vision, and values. 

 

Here’s what we’re looking for in an Assistant Manager | Sales / Operations Management candidate : 

 

Experience

  • Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly 
  •       Implement structure, policies, and procedures 
  •       Customer Service oriented 
  •       Ability to identify and problem solve, set expectation, goals, and delegate
  •       Strong verbal and written communications skills 
  •       Possess strong interpersonal skills to communicate with confidence
  •       Must be an excellent organizer and problem solver with strong project management skills 
  • Must be able to work flexible days and hours; including nights, weekends, and holidays 
  •       Competent trainer and motivator 
  •       MindBody® Software experience a plus 
  •       Cosmetology / Esthetics license not required for this position 
  • High levels of resilience: solution focus especially when presented with complexity and the seemingly impossible 
  •       High levels of dedication: willing to voluntarily go the extra mile 
  • High levels of vigor: positive and uplifting attitude – works well individually, in teams, and in large group collaborative settings 
  • High levels of absorption: you have high focus, love what you do, and get lost in your work 
  • High levels of creativity: you look at problems as puzzles and provide a unique perspective in contributions 

Apply today to see if the Amazing Lash Studio®Ankeny is a great fit for you. We would love for you to meet our hiring manager and discuss the possibility of a long and rewarding career!

Legal Disclaimer

©2023 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.

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