Guest Relations Membership Representative

Requisition Post Information* : Posted Date 1 month ago(8/17/2023 10:26 PM)
Requisition ID
# of Openings
Job Locations
Category (Portal Searching)
Customer Service/Sales
Benefit Eligibility
Dental, Free Services, Medical, Other, Paid Time Off, Retail Discounts, Vision


Now hiring a regional Guest Relations Membership Representative at Amazing Lash Studio! This position would be held in-studio at our Tempe Marketplace Location. 


The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!


Guest Relations Membership Representative Benefits:

  • $16+ per Hour
  • Paid Time Off (PTO)
  • Paid Sick Time 
  • Medical, Dental & Vision Insurance
  • FREE monthly Lash Services
  • and a FUN place to work! 


Guest Relations Membership Representative Responsibilities:

  • Saving membership cancellations by problem solving
  • Scheduled phone calls to review membership processes & paperwork
  • Process all Membership Cancellation Forms
  • Process all Membership Freeze Requests
  • Handle all Merchant Service Chargeback Disputes
  • Manage all declined membership accounts & payments


Guest Relations Membership Representative Qualifications:

  • Customer service oriented
  • Able to handle difficult calls and problem solve
  • Ability to multitask
  • Outstanding phone etiquette
  • Ability to stay positive and professional during diffucult situations 
  • Strong verbal and written communications skills
  • Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
  • Must be an excellent organizer and problem solver with strong project management skills
  • MindBody Software experience a plus


Apply today to see if the Amazing Lash Studio brand is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

Legal Disclaimer

©2021 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. ALF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Confidential. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.


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