Assistant Studio Manager - Lead Customer Service Representative

Requisition Post Information* : Posted Date 1 week ago(9/18/2023 2:07 PM)
Requisition ID
# of Openings
Job Locations
US-CA-Woodland Hills
Category (Portal Searching)
Customer Service/Sales
Benefit Eligibility
401K, Free Services, Other, Paid Time Off, Referral Bonus, Retail Discounts, Sign On Bonus


Hiring immediately for an Assistant Studio Manager / Lead Customer Service Representative for our growing family at Amazing Lash Studio Woodland Hills. Start your long and rewarding career with the Amazing Lash Studio brand today!


Hiring immediately for an Assistant Studio Manager / Lead Customer Service Representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!


Assistant Studio Manager / Lead Customer Service Representative Benefits:

  • Competitive compensation plan PLUS membership sales bonus/other performance incentives
  • Free eyelash services including volume upgrades
  • Flexible Hours
  • Discounts on all retail products
  • Ongoing training
  • Working in a fun environment
  • Working in a beautiful, well managed facility
  • Being part of a successful team
  • Clear career path to grow as a professional,
  • Opportunities for advancement


Assistant Studio Manager / Lead Customer Service Representative Responsibilities:

  • Assists Studio Manager in principle duties and oversees studio management duties
  • Consistently creates a friendly environment for our guests by greeting and assisting: as well as quickly responding to customer questions and needs
  • Provides strong leadership presence
  • Assists Studio Manager in identifying training needs and providing ongoing training opportunities to the team as needed
  • Assists Studio Manager with coaching and training Lash Consultants and Stylists on the sales and operations process
  • Assists in managing Lash Consultants and Lash Stylists staff and schedules
  • Promote and sell Amazing Lash Studio Membership and retail products to guests
  • Answer phone calls, schedule and confirm appointments, enthusiastically greet guests, and maintain fluid operations at the front desk
  • Assist in administrative tasks including filing and data entry of guests records and surveys
  • Prepare guest records for treatments
  • Demonstrate desired behavior, including focus on memberships sales, customer service, retail sales, member retention, staff interaction, and follow-up with guests
  • Assist in maintaining cleanliness, organization, and maintenance of lobby, treatment rooms, and studio public areas
  • Maintain professionalism and courtesy at all times
  • Maintains quality service by enforcing organization standards
  • Assist in activities such as staff meetings, promotions, marketing activities, special projects and housekeeping duties
  • Various duties as assigned by Studio Management

Assistant Studio Manager / Lead Customer Service Representative Qualifications:

  • Must be customer service oriented and able to utilize effective communication with all guests, studio management, and fellow associates
  • Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
  • Management and Sales experience preferred
  • Results oriented, metrics driven
  • Ability to multitask
  • Possess strong interpersonal, written, and verbal communication skills to communicate with confidence to both staff and guests
  • Must be an excellent organizer and problem solver with strong project management skills
  • Ability to work cohesively with others in a fun and fast-paced environment. A TEAM PLAYER
  • Must be able to work flexible days and hours; including nights, weekends, and holidays
  • MindBody Salon Software experience a plus


Apply today to see if Amazing Lash Studio brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!


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