Hiring immediately for an Assistant Studio Manager / Lead Customer Service Representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!
Assistant Studio Manager / Lead Customer Service Representative Benefits:
- Competitive compensation plan PLUS membership sales bonus/other performance incentives
- Free eyelash services including volume upgrades
- Flexible Hours
- Discounts on all retail products
- Ongoing training
- Working in a fun environment
- Working in a beautiful, well managed facility
- Being part of a successful team
- Clear career path to grow as a professional,
- Opportunities for advancement
Assistant Studio Manager / Lead Customer Service Representative Responsibilities:
- Assists Studio Manager in principle duties and oversees studio management duties
- Consistently creates a friendly environment for our guests by greeting and assisting: as well as quickly responding to customer questions and needs
- Provides strong leadership presence
- Assists Studio Manager in identifying training needs and providing ongoing training opportunities to the team as needed
- Assists Studio Manager with coaching and training Lash Consultants and Stylists on the sales and operations process
- Assists in managing Lash Consultants and Lash Stylists staff and schedules
- Promote and sell Amazing Lash Studio Membership and retail products to guests
- Answer phone calls, schedule and confirm appointments, enthusiastically greet guests, and maintain fluid operations at the front desk
- Assist in administrative tasks including filing and data entry of guests records and surveys
- Prepare guest records for treatments
- Demonstrate desired behavior, including focus on memberships sales, customer service, retail sales, member retention, staff interaction, and follow-up with guests
- Assist in maintaining cleanliness, organization, and maintenance of lobby, treatment rooms, and studio public areas
- Maintain professionalism and courtesy at all times
- Maintains quality service by enforcing organization standards
- Assist in activities such as staff meetings, promotions, marketing activities, special projects and housekeeping duties
- Various duties as assigned by Studio Management
Assistant Studio Manager / Lead Customer Service Representative Qualifications:
- Must be customer service oriented and able to utilize effective communication with all guests, studio management, and fellow associates
- Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
- Management and Sales experience preferred
- Results oriented, metrics driven
- Ability to multitask
- Possess strong interpersonal, written, and verbal communication skills to communicate with confidence to both staff and guests
- Must be an excellent organizer and problem solver with strong project management skills
- Ability to work cohesively with others in a fun and fast-paced environment. A TEAM PLAYER
- Must be able to work flexible days and hours; including nights, weekends, and holidays
- MindBody Salon Software experience a plus
Apply today to see if Amazing Lash Studio brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!
