Manager- Operations Excellence Manager

Requisition Post Information* : Posted Date 4 months ago(10/31/2023 9:05 AM)
Requisition ID
2023-17250
# of Openings
1
Job Locations
US-TX-McAllen
Category (Portal Searching)
Management
Benefit Eligibility
Free Services, Medical, Other, Paid Time Off, Retail Discounts

Overview

Benefits:

  • Professional and personal growth opportunity
  • Competitive Salary with Performance Bonus
  • Free Services
  • Anniversary Bonus
  • PTO
  • Medical Insurance

 

Position Qualifications:

  • Hiring and Training experience for at least 2 years in a leadership role
  • Experience training and developing teams 
  • Process Oriented
  • Metrics / Goal Oriented
  • Microsoft office (excel, word, power point).
  • Role Model to the Operations team. (Able to demonstrate with performance and numbers on any front desk related tasks)
  • Cheerful and bring positivity even when hard times or when going through personal issues
  • Minimum 2 years of previous management experience leading an influencing a team
  • Able to support and coach the front desk team to improve their individual performance opportunities
  • Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
  • Previous experience setting team expectations and addressing if any issues that needs attention
  • Organization and Time management skills
  • Good communication skills to address work related issues from top to bottom or bottom to top. (LCs, manager, Owner)
  • Schedule Flexibility
  • Detailed oriented
  • Strong ethics and integrity
  • Strong mindset approach towards following standards and processes
  • Professional image to set the standard to the staff
  • Willing to take coaching and feedback to improve opportunities
  • Demonstrate consistency on the daily tasks
  • Reliable with schedule and be able to cover shifts when needed
  • Strong responsibility and leadership skills
  • Strong Problem-solving mindset
  • Computer and technology savvy
  • Fast Learner
  • Mindbody software a plus

 

Position Responsibilities:

  • Responsible  to hire and train studio Operational  teams
  • Lead the region critical processes audits
  • Support Studio Managers to drive key  indicators to meet goals (KPI)
  • Reinforce Operational and Duties assignments  to follow standards
  • Identify strengths and opportunities for the front desk team to participate on training plans for development
  • Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.

 

 

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