ATTENTION:
DO NOT CALL THE STUDIO, THIS POSITION IS HIRED BY THE REGIONAL SUPPORT TEAM REMOTELY
Benefits:
- Professional and personal growth opportunity
- Competitive Salary with Performance Bonus
- Free Services
- Anniversary Bonus
- PTO
- Medical Insurance
Position Qualifications:
- Hiring and Training experience for at least 2 years in a leadership role
- Experience training and developing teams
- Process Oriented
- Metrics / Goal Oriented
- Microsoft office (excel, word, power point).
- Role Model to the Operations team. (Able to demonstrate with performance and numbers on any front desk related tasks)
- Cheerful and bring positivity even when hard times or when going through personal issues
- Minimum 2 years of previous management experience leading an influencing a team
- Able to support and coach the front desk team to improve their individual performance opportunities
- Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
- Previous experience setting team expectations and addressing if any issues that needs attention
- Organization and Time management skills
- Good communication skills to address work related issues from top to bottom or bottom to top. (LCs, manager, Owner)
- Schedule Flexibility
- Detailed oriented
- Strong ethics and integrity
- Strong mindset approach towards following standards and processes
- Professional image to set the standard to the staff
- Willing to take coaching and feedback to improve opportunities
- Demonstrate consistency on the daily tasks
- Reliable with schedule and be able to cover shifts when needed
- Strong responsibility and leadership skills
- Strong Problem-solving mindset
- Computer and technology savvy
- Fast Learner
- Mindbody software a plus
Position Responsibilities:
- Responsible to hire and train studio Operational teams
- Lead the region critical processes audits
- Support Studio Managers to drive key indicators to meet goals (KPI)
- Reinforce Operational and Duties assignments to follow standards
- Identify strengths and opportunities for the front desk team to participate on training plans for development
- Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.
