ATTENTION:
DO NOT CALL THE STUDIO, THIS POSITION IS HIRED BY THE REGIONAL SUPPORT TEAM REMOTELY
Benefits:
- Professional and personal growth opportunity
- Competitive Salary with Performance Bonus
- Free Services
- Anniversary Bonus
- PTO
- Medical Insurance
Position Qualifications:
- Role Model to the front desk team. (Able to demonstrate with performance and numbers on any front desk related tasks)
- Cheerful and bring positivity even when hard times or when going through personal issues
- Minimum 2 years of previous management experience leading an influencing a team
- Able to support and coach the front desk team to improve their individual performance opportunities
- Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
- Previous experience setting team expectations and addressing if any issues that needs attention
- Organization and Time management skills
- Good communication skills to address work related issues from top to bottom or bottom to top. (LCs, manager, Owner)
- Experience training and developing teams
- Detailed oriented
- Strong ethics and integrity
- Strong mindset approach towards following standards and processes
- Professional image to set the standard to the staff
- Willing to take coaching and feedback to improve opportunities
- Demonstrate consistency on the daily tasks
- Reliable with schedule and be able to cover shifts when needed
- Strong responsibility and leadership skills
- Strong Problem-solving mindset
- Computer and technology savvy
- Fast Learner
- Mindbody and Microsoft office a plus (excel, power point).
Position Responsibilities:
- Support Studio Manager to drive the day to day Operations at the highest Performance level
- Lead the studio critical processes audits
- Drive front desk team performance indicators to meet goals (KPI)
- Responsible to update front desk KPI reports to share and evaluate team performance
- Reinforce front desk processes and Duties to follow standards
- Identify strengths and opportunities for the front desk team to participate on training plans for development
- Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.
- Prepare LC Schedules
- Train and develop front desk team
- Performance Quality Audits
- Set up Customer Experience level standard.
