Lash & Sales Associate (Burke, VA)

Hiring immediately for a retail sales associate / customer service representative in the beauty industry.  The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

 

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Retail Sales Associate / Customer Service Representative Qualifications:

• Customer service oriented
• Results oriented, metrics driven
• Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus

 

Apply today to see if the Amazing Lash Studio® brand is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

Responsibilities:

1. Personalized Lash Consultations:

   • Conduct thorough and personalized lash consultations for clients (15-20 Minutes), understanding their unique preferences, and recommending suitable lash styles and treatments.
   • Set up appointments for all leads and current clients

2. Product Knowledge and Promotion:

   • Demonstrate an in-depth understanding of our range of lash products and services.
   • Effectively communicate the benefits and features of various lash offerings to drive sales and meet customer needs.

3. Sales Generation:

   • Proactively engage with customers to build rapport and drive sales through effective cross-selling and upselling techniques.
   • Achieve and exceed individual and team sales targets through a results-oriented approach.
   • Utilize company's software to find, contact, and schedule leads to prospects
   • Sell membserships to non-members and keep a 60% closing rate (minimum)

4. Industry Expertise:

   • Stay informed about the latest lash trends, beauty products, and industry innovations to provide clients with up-to-date information and recommendations.

5. Customer Relationship Building:

   • Foster strong and lasting relationships with customers by providing exceptional service and personalized attention.
   • Ensure customer satisfaction by addressing concerns and inquiries in a professional and timely manner.
   • Contacting clients on a daily basis to help them schedule their regular appointments

6. Operational Excellence:

   • Operate the cash register accurately and process transactions efficiently.
   • Maintain a clean, organized, and visually appealing work area to enhance the overall customer experience.
   • Keep well-maintened client logs to ensure the proper communication between all members of the front desk and management.

7. Promotion and Events:

   • Stay actively involved in promoting store events, special promotions, and new product launches to maximize customer engagement and sales opportunities.
   • Be available for offsite events up to 25-50 miles from the location (will be scheduled in advance)

Qualifications:

1. Previous sales experience, preferably in the beauty or skincare industry.
2. Exceptional interpersonal and communication skills.
3. Knowledge of lash extensions and a keen interest in beauty trends.
4. Ability to work flexible hours, including weekends and evenings.
5. Customer-focused mindset with a genuine passion for delivering outstanding service.
6. High school diploma or equivalent.

Work Schedule:

Must be able to work rotating shifts between - 

 

Monday-Saturday

• 8:30 am - 2:30 pm
• 2:30 pm - 8:30 pm
• 12:30 pm - 8:30 pm

Sunday

• 9:30 am - 6:30 pm

If you are an enthusiastic individual with a flair for sales, a strong passion for beauty, and a commitment to providing excellent customer service, we invite you to apply for the Lash Consultant position. Join us in creating a positive and vibrant atmosphere for our clients while contributing to the success of our lash and beauty business.

Retail Sales Associate / Customer Service Representative Benefits:
 
- Competitive compensation plan with potential to make between $13-15 per hour depending on performance
- Paid Time Off, vacation, and sick time for FT employees
- Discounted Eyelash services including
- Membership sales bonus
- Incentive Bonus Plan
- Discounts on all retail products
- Clear career path to grow as a professional
- Ongoing training

©2023 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.