***DO NOT CALL THE LOCATION THIS POSITION IS HANDLED THROUGH REGIONAL TEAM******
ONLY APPLY IF PREVIOUS MANAGEMENT OR LEADERSHIP EXPERIENCE
Join our Amazing Lash Studio location in Brownsville TX.
Category Brand in the eyelashes and face services
Position offers growth opportunity based on location performance growth.
- Role Model to the front desk team. (Able to demonstrate with performance and numbers on any front desk related tasks)
- Cheerful and bring positivity even when hard times or when going through personal issues
- Minimum 2 years of previous management experience leading an influencing a team
- Able to support and coach the front desk team to improve their individual performance opportunities
- Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
- Organization and Time management skills
- Good communication skills.
- Detailed oriented
- Strong ethics and integrity
- Strong mindset approach towards following standards and processes
- Professional image to set the standard to the staff
- Willing to take coaching and feedback to improve opportunities
- Demonstrate consistency on the daily tasks
- Reliable with schedule and be able to cover shifts when needed
- Strong responsibility and leadership skills
- Strong Problem-solving mindset
- Computer and technology savvy
- Fast Learner
- Mindbody and Microsoft office a plus (excel, power point).
- Support Studio Manager to drive the day to day Operation
- Lead the studio critical processes audits
- Drive front desk team performance indicators to meet goals (KPI)
- Responsible to update front desk KPI reports to share and evaluate team performance
- Reinforce front desk processes and Duties to follow standards
- Identify strengths and opportunities for the front desk team to participate on training plans for development
- Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.
- Prepare LC Schedules
- Train and develop front desk team
- Set up Customer Experience level standard.
