General Manager | Sales / Operations Manager - Staten Island NY

Requisition Post Information* : Posted Date 2 months ago(12/2/2021 11:12 AM)
Requisition ID
2021-3982
# of Openings
2
Job Locations
US-NY-Staten Island
Category (Portal Searching)
Management
Benefit Eligibility
Free Services, Paid Time Off, Retail Discounts, Sign On Bonus

Overview

Looking for a management position with growth opportunities in the Beauty industry?  Amazing Lash Studio® is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio. Contact us today!

 The studio sales / operations manager is responsible for the oversight of the administrative operations of theAmazing Lash Studio® , a membership based studio in the beauty industry. This position ensures that the studio is providing the absolute best in class experience for each and every client and team member.  The studio sales / operations manager will also be responsible for coaching and mentoring the studio staff to ensure our high level of standards. 

In addition to daily operational responsibilities, this position will strive to meet established studio goals and objectives in the areas of member growth, staffing levels including low turnover levels, recruiting and hiring objectives, and above all ensure a flawless experience for anyone who enters the studio, both team members and clients.

Responsibilities

Superstar Managers at Amazing Lash Studio® will:

  • Consistently demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with clients.
  • Provides strong leadership / management presence
  • Maintains quality service by enforcing organization standards
  • Maintains an impeccable and clean studio in accordance to our safety and sanitation standards

 Management Responsibilities

  • Act as the general manager / operations manager of the Amazing Lash Studio® location: Manage and oversee all aspects of studio operations.
  • Operations manager duties include ensuring a high level of service, and execution of organizational standards.
  • Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
  • Sales management duties include management and motivation to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
  • Assists studio owner in setting and achieving membership and retail sales goals
  • Consistently creates a friendly environment for guests by greeting, assisting, and quickly responding to customer questions and needs
  • Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests. 
  • Provides strong leadership / management presence
  • Maintains quality service by enforcing organization standards
  • Coaches and trains sales associates / customer service and esthetician and cosmetologist staff on the sales and operations process
  • Manages sales associates / customer service and esthetician and cosmetologist staff and schedules
  • Inventory management
  • Maintains an impeccable and clean studio

Qualifications

Manager Qualifications

  • Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager.
  • Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
  • Implement structure, policies, and procedures.
  • Customer Service oriented
  • Ability to identify and problem solve, set expectation, goals, and delegate
  • Strong verbal and written communications skills
  • Possess strong interpersonal skills to communicate with confidence
  • Must be an excellent organizer and problem solver with strong project management skills
  • Must be able to work flexible days and hours; including nights, weekends, and holidays
  • Competent trainer and motivator
  • MindBody Software experience a plus

 

Apply today to see if the Amazing Lash Studio® brand  is a great fit for you.  We would love to meet you and discuss the possibility of a long and rewarding career!

Benefits

Amazing Lash Studio® Manager Benefits:
- Competitive pay and bonus structure
- Medical Insurance
- Paid Time Off (PTO)
- Profit sharing
- Free and discounted services

Legal Disclaimer

©2021 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. ALF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Confidential. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Amazing Lash Studio® and Amazing Lash Studio + design are registered trademarks owned by ALF.

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